FAQs

If your query isnt answered here, please feel free to get in touch.

Do I need a web site?

It is your advertisement to the whole world, to let your potential new customers find and make contact with your business, and for you to present your goods and services to these customers. People can find out more about what your business offers and can provide information about your location and how they can contact you.

I already have purchased a domain name.

No problem. If you want to host a site on our server, you need to get in contact with your domain name registrar to change the name servers to ours. This may take up to 48 hours to propagate completely, but is normally less.

Do I get a new email account?

Yes. All of our hosting packages come with at least one email address. If you need any more email accounts for your own domain, please contact us for details.

How much will it cost to make changes to my website?

As stated on the prices page, we charge an hourly rate or part thereof for alterations, additions or any other ‘touch ups’ to your website.

How do I make a change to my website?

If we are managing your website for you, simply get in touch with us regarding any changes to your web pages. To help us both, have the details of which page and what changes are needed at hand. We can then give you a quote on the work that is required to implement said changes. If you have chosen to self manage, we are still here if you need any help.

Will search engines be able to find my website?

When your site is complete, paid for and online, we shall inform Google of your site on your behalf. This will add your site into their index and you will appear on their results pages, but can take up to a fortnight to get ‘spidered’ by their googlebot. We cannot guarantee a prominent position in the listings. This can only be achieved with the help of a Search Engine Optimisation (SEO) specialist. SEO is a very complex, costly and time consuming process which Stoke Web Services do not offer. Although as your site is built, the insertion of keywords, and other techniques aimed at SEO will be used to make your site more easily found by search engines, which may help your site naturally progress to a more favourable position in the results page listings after a few months of being available.

Jargon buster:

HTML: By far the commonest piece of gobbledygook is HTML (or Hyper Text Markup Language). This is the standard language in which all web pages are delivered to users’ web browsers. HTML is ordered <tags> which are interpreted by browsers (Internet Explorer or Mozilla Firefox for example) to control the layout and appearance of content (text, images etc.) so that it is delivered in an attractive and usable manner.

PHP: PHP is the most popular open source programming language for building dynamic web sites which can be used to write server side programs that access databases. Because PHP is executed on the server, the viewer cannot see the code.

Hosting: The rented space on a dedicated computer system. This is where your files are stored and called from when someone visits your web site.